Foto Koch B2B Service for Business Customers and Professionals

Our B2B service is intended for companies, self-employed individuals, government agencies, educational institutions, and many other commercial orpublic clients. In most cases, a complete business or official billing address is sufficient for verification. Depending on the customer group or inquiry, additional proof of business activity may be required—for photographers, for example, a professional website or a business license. Not sure if you meet the requirements? Simply send us your inquiry. Our B2B team will review your information on a case-by-case basis and contact you personally if we have any questions.

Based on your inquiry, we’ll prepare a personalized quote with attractive B2B terms. We’ll take into account the products you want, the quantities, and the scope of your project. Depending on the manufacturer and order volume, we’ll also check whether project-specific special terms are available to ensure you receive particularly favorable conditions.

Yes, absolutely. Our B2B services range from individual products and large-volume purchases to the planning and equipping of entire projects. Based on your needs, we’ll prepare a customized quote and review suitable volume or project-specific terms. Whether it’s a small inquiry or a large-scale project, we treat every project with the same care and commitment to finding the best possible solution for you.

Our B2B team will review your inquiry immediately and will typically get back to you personally within one to two business days. Smaller inquiries can usually be processed quickly. For larger purchases or projects, we’ll request additional special terms from manufacturers or distributors on your behalf. This usually takes two to three additional business days, though we often receive a response sooner. In some cases, manufacturers or distributors may need a little more time, which can delay the preparation of the quote accordingly. In such cases, we’ll always keep you informed of the current status in a transparent and timely manner.

Public institutions within Germany can place orders on account after a successful review. For this, we require your institution’s official order form as a PDF file, stamped and signed. Please send this to b2b@fotokoch.fr. Once we have received and reviewed the documents, we will process your order and deliver the goods on account. For more information, please see our guide for public sector clients.

In addition, we assist public sector clients with customized quotes, framework agreements, and requests for proposals. Simply contact our B2B team to discuss the requirements of your procurement project.

By the way: Purchase on account is generally possible for businesses as well, subject to individual review. We offer this payment method to existing business customers and reserve the right to make decisions on a case-by-case basis.

We check availability specifically for the quantity you need and coordinate possible delivery dates directly with our manufacturers and distributors. You’ll receive all relevant details transparently in your personalized quote so you can plan your procurement reliably. We typically ship items in stock at short notice; for larger quantities or made-to-order items, we’ll provide you with the currently confirmed delivery window. Should conditions change, we’ll inform you in a timely manner and work with you to find a suitable alternative.

Business customers can generally use the payment methods offered in the online store, including prepayment, PayPal, credit card, direct debit, invoice, and cash on delivery. For existing business customers, purchase on account is also possible upon agreement. You can find a complete overview on our payment methods page.

In addition, we offer business customers within the EU attractive leasing options for orders with a value of 1,000 euros or more. Flexible terms of 24, 36, or 48 months allow for predictable investments and help you preserve your liquidity for other projects. For more information, please visit our page on leasing for photography equipment.

If you have questions regarding warranty or guarantee, we’ll provide reliable support throughout the process. Simply report a defect to our team via email. We’ll review your request, coordinate the next steps with you, and, if desired, forward the device to the manufacturer or one of our authorized service centers. The processing time depends on the manufacturer and the scope of the repair and is often about four to six weeks. If sending the device directly to the manufacturer is likely to be faster, we will of course let you know.

Our goal is to provide you with secure and reliable support both before and after your purchase. Please note, therefore, that the statutory right of withdrawal under § 312g of the German Civil Code (BGB) is reserved for consumers. For orders placed as part of a commercial, self-employed, or business activity, there is therefore generally no statutory right of withdrawal.

To ensure your order perfectly meets your needs from the start, our B2B team will be happy to advise you in advance on product selection, compatibility, and required quantities. If, after purchase, something does not meet your expectations or you need clarification, please contact us directly. We will carefully review your request and work with you to determine the best possible solution for your specific situation.

Yes. We regularly ship to business customers in Austria, Switzerland, and numerous other European countries. The available shipping methods and shipping costs depend on the destination country, the value of the goods, and the size of the order, and are clearly outlined in your quote. You can find a current overview on our page regarding shipping costs and delivery countries. For deliveries outside the EU, additional customs fees, import duties, and country-specific value-added tax may apply.

For international shipments, we offer purchase on account exclusively to existing business customers and subject to prior review. We are currently unable to offer this payment method to public institutions outside of Germany. Our B2B team will be happy to review your request and personally coordinate delivery, payment method, and any special requirements with you. For more information, please visit our page for public sector clients.