Your shopping cart

General Terms and Conditions (GTC)

These terms and conditions apply to orders placed in the online store, by telephone, fax or e-mail,
at HIFI +& FOTO KOCH GmbH. (

You can also find the information on the most important topics as compact info here:

Cancellation policy

Data protection

Environmental protection

Shipping costs

Conclusion of contract

  • You order in our store by going through the following steps:
    1. You place items in your shopping cart without obligation by clicking on the shopping cart icon.
    2. You can view all the items you have placed in the shopping cart by clicking on "Shopping cart" or "Order goods". Here you can also delete items or change the quantity.
    3. If you want to buy the items from your shopping cart, then click on "Continue order". This will take you to the ordering process.
    4. In the order process you first enter your delivery and payment details.
    5. Before you send your order you will get an overview of all data of your planned orders (especially billing and delivery address, product, price, quantity, payment method) on the control page. Before completing the order process, you have the option to check the order for input errors and to change it by checking the data in the order overview and, if necessary, clicking the "change" button to change the respective data and correct the input errors there.
    6. By clicking on the "buy" button you send your order to us bindingly and order the items contained in the shopping cart. In doing so, you are offering us the conclusion of a purchase contract.
  • The confirmation of receipt of the order will be sent immediately after sending the order by e-mail.
  • The purchase contract is concluded when we accept your order by delivering the goods or by notifying you of the delivery. Information in catalogs and on the website does not constitute a binding offer of contract.
  • The contract text is not stored by us and can no longer be retrieved after completion of the ordering process. However, you can print out the order data immediately before submitting the order.
  • The contract is concluded exclusively in German.
  • Our store bears the seal of approval EHI Geprüfter Online-Shop. In order to receive this seal, we are regularly checked by the EHI Retail Institute GmbH for compliance with the criteria of the EHI Code of Conduct. You can view the code of conduct at this link:


  • Some manufacturers grant warranties on their products that go beyond the warranty rights. You will find details of this in our product descriptions. The manufacturer's warranty conditions apply.


  • If delivered items show obvious material or manufacturing defects or transport damage, please report such defects to us or to the carrier who delivers the items. There is no obligation on the part of the customer to do so, nor is this a prerequisite for asserting your claims. However, we cannot otherwise assert any claims against the carrier. Compliance with the foregoing provision shall not affect your statutory claims insofar as you have ordered for private purposes as a consumer (within the meaning of § 13 BGB, if your order can be attributed neither to your commercial nor your independent professional activity).
  • The statutory warranty period of 2 years applies.


  • Orders and deliveries are only possible within Germany, the EU, Andorra, Georgia, Liechtenstein, Monaco, Croatia, San Marino, Turkey, the Canary Islands and Switzerland.
  • For delivery outside the EU, additional costs or fees may apply, such as customs charges and VAT. Please check with your local customs office if you want to know more details about this.
  • Unless otherwise agreed or otherwise stated on the item, we deliver - subject to stock - in a delivery time of 2-3 working days, within Germany, after receipt of your order. Information about the delivery time is not binding, unless exceptionally the delivery date was binding and promised in writing.
  • In case of delivery delays we will inform you immediately.

Shipping costs

Shipping costs within Frankreich & Germany

Standard delivery by parcel service
Order value above 39,-
10,- *
Order value below 39,-
14,95 *

Surcharge abroad (except Germany)

Standard delivery by parcel service
International surcharge on normal shipping costs
10,- *
You can find the list of delivery countries in the General Terms and Conditions under Delivery

Deliveries to non-EU countries may incur additional costs due to e.g. customs duties. Please contact your local customs office for more information. The invoice is usually shown directly without German VAT.

For logistical reasons, foreign delivery of large appliances and express delivery cannot be made.
Not all payment methods are available for deliveries outside Germany.

* Price in € incl. VAT

Payment methods

  • Sie haben folgende Zahlungsarten zur Auswahl:
    • Prepayment (Delivery will be made - unless otherwise agreed - after receipt of money, Please pay within 7 days)
    • PayPal
    • Credit card
  • We reserve the right to exclude certain payment methods in individual cases
  • Prices are valid at the time of the order (filling the shopping cart)
  • We would like to point out that as a credit and/or EC card holder you have to fulfill certain obligations according to the applicable jurisdiction (see BGB §675).

Color Image Service

  • If loss or damage to your films or originals really does occur, we will immediately provide a replacement in the form of film material of the same type and quantity. Of course, this does not apply in case of gross negligence or intent.


  • We reserve the right of ownership until full payment has been made. The delivery by us takes place under the reservation that we ourselves are supplied correctly and in time and that we are not responsible for the lack of availability. Unless otherwise agreed or otherwise indicated on the article, we deliver - subject to stock - in a delivery time of 2-3 working days, within Germany, after receipt of your order. Information about the delivery time is not binding, unless exceptionally the delivery date was binding and promised in writing.
  • If the delivery time can not be met, we will inform you immediately by e-mail.
  • In case of unavailability of the ordered goods, we reserve the right not to deliver. In this case, we will inform you immediately and refund any consideration already received without delay.
  • Replacement delivery: Should we exceptionally not be able to deliver an ordered item and we have not yet accepted your contract offer, we reserve the right to offer you an item of equal quality and price. If you wish to accept the offer, your statutory right of withdrawal will of course apply:.
  • Vouchers: Vouchers, which are used for promotional purposes and do not represent an equivalent value, cannot be redeemed more than once on the invoice. Multiple promotions cannot be combined on the invoice.
    Sovendus vouchers can only be redeemed once by a customer.

Cancellation Policy

Right of withdrawal for consumers: Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

  • Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must send us
    Schadowstrasse 60/62
    40212 Düsseldorf


    Phone:0049 211 / 17 88 00
    Fax:0049 211 / 17 88 01 10

    by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.
    To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
  • Consequences of revocation:
    If you revoke this contract, we shall reimburse you all payments we have received from you, excluding delivery costs (and excluding additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
    You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods only if you use a return label provided by us for this purpose (see
    You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
  • If you finance a purchase contract by a loan and revoke it later, you are also no longer bound to the loan agreement, provided that both contracts form an economic unit. To revoke the loan, please contact Consors Finanz via the following e-mail address:

    End of the cancellation policy

  • Exclusion or premature expiration of the right of revocation:
    • The right of revocation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs.
    • The right of withdrawal expires prematurely for contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature, for contracts for the delivery of computer software, audio or video recordings in a sealed package if the seal has been removed after delivery, as well as for contracts for the delivery of software license keys which have been transmitted by mail or by means of electronic communication (e.g. email).
  • Multicopter notice
    We hereby draw your attention to the fact that in the case of multicopters from the manufacturers DJI and Yuneec, a reduction in value already takes place solely through intended use and you - in the case of a revocation - must pay for this loss in value. Please consider this before the first flight with your multicopter.

Privacy Policy

Foto Koch is committed to your privacy!

It is our goal at to develop an environment that is easy to use and always respectful of the rights and expectations of our customers and other visitors to the FotoKoch website (

This privacy policy describes how Hifi & Foto Koch GmbH (referred to here as "Foto Koch") collects, processes and uses the data you give us when using our website and protects it in accordance with the applicable data protection regulations.

As of May 25, 2018, the requirements of the EU General Data Protection Regulation (hereinafter: DSGVO) apply throughout Europe. Here we would like to inform you about the processing of personal data carried out by HiFi & Foto Koch GmbH in accordance with this new regulation (compare Article 13 DSGVO). Please read our data protection information carefully. If you have any questions or comments about this data protection information, you can send them at any time to the email address given in section 2.

Table of contents

1. Overview

The following data protection information informs you about the nature and extent of the processing of so-called personal data by HiFi & Foto Koch GmbH. Personal data is information that can be directly or indirectly assigned to you or can be assigned to you. The data processing by HiFi & Foto Koch GmbH can essentially be divided into two categories:

  • For the purpose of contract processing, all data necessary for the performance of a contract with HiFi & Foto Koch GmbH is processed. If external service providers are also involved in the processing of the contract, e.g. logistics companies, payment service providers and/or registration offices of the manufacturer or distributor, your data will be passed on to them to the extent necessary in each case.

  • When calling up the website/application of HiFi & Foto Koch GmbH, various information is exchanged between your terminal device and our server. This may also involve personal data. The information collected in this way is used, among other things, to optimize our website or to display advertising in the browser of your end device.

In accordance with the provisions of the GDPR, you have various rights that you can assert against us. These include the right to object to selected data processing, in particular data processing for advertising purposes. The possibility to object is described in 3.3.3. and 3.4.

If you have any questions about our data protection information, please feel free to contact our company data protection officer at any time. You will find the contact details below.

2. Name and contact details of the data controller and the company data protection officer

This data protection information applies to data processing by HiFi & Foto Koch GmbH, Schadowstraße 60/62, 40212 Düsseldorf, Germany ("Controller"), and to the following website or application:

The company data protection officer of HiFi & Foto Koch GmbH can be reached at the following address or at

Mr. Erich Zimmermann
c/o ZiDa data protection GmbH
Waldhofer Str. 102
69123 Heidelberg
Website of the data protection officer:

3. Purposes of data processing, legal basis and legitimate interests pursued by HiFi & Foto Koch GmbH or a third party and categories of data recipients

3.1. calling up our website/application

When calling up our website/application, information is automatically sent to the server of our website/application by the browser used on your end device and temporarily stored in a so-called log file. We have no influence on this. The following information is also collected without your intervention and stored until automated deletion:

  • the IP address of the requesting internet-capable device,
  • the date and time of access,
  • the name and URL of the file accessed,
  • the website/application from which the access was made (referrer URL),
  • the browser you use and, if applicable, the operating system of your Internet-enabled computer as well as the name of your access provider.

The legal basis for the processing of the IP address is Article 6(1)(f) DSGVO. Our legitimate interest follows from the purposes of data collection listed below. At this point, we would like to point out that we are not able to draw any direct conclusions about your identity from the collected data, nor do we draw any such conclusions.

The IP address of your terminal device and the other data listed above are used by us for the following purposes:

  • Ensuring a smooth connection setup,
  • Ensuring a comfortable use of our website/application,
  • Evaluation of system security and stability.

The data is stored for a period of 180 days and then automatically deleted. Furthermore, we use so-called cookies, tracking tools, targeting methods and social media plug-ins for our website/application. The exact procedures involved and how your data is used for this purpose are explained in more detail below in section 3.4.

3.2 Conclusion, execution or termination of a contract

3.2.1 Data processing upon conclusion of the contract

The object of activity of HiFi & Foto Koch GmbH is the retail and distance selling of goods and services. In this context, we process the data required for the conclusion, execution or termination of a contract . This includes:

  • Salutation, first name and last name
  • Invoice and delivery address
  • E-mail address
  • Invoice and payment data
  • date of birth, if applicable
  • telephone number, if applicable
  • IP address of the requesting internet-enabled device

The legal basis for this is Article 6(1)(b) DSGVO, i.e. you provide us with the data on the basis of the contractual relationship between you and us. Insofar as we do not use your contact data for advertising purposes (see 3.3. below), we store the data collected for the purpose of processing the contract until the expiry of the statutory or possible contractual warranty and guarantee rights. After expiration of this period, we retain the information of the contractual relationship required by commercial and tax law for the periods determined by law. For this period (regularly ten years), the data is processed again solely in the event of an audit by the tax authorities. We review the necessity of data storage at regular intervals – at least every two years. With the shipment of your goods, the order data (clarifying, your name, eMail and delivery address) for tracking the shipment and identification of problem cases according to Art. 6 para. 1 lit. b. (in the context of contractual/pre-contractual relations), Art. 6 para. 1 lit. f. (other requests) DSGVO processed.

Furthermore, the following data processing is required to process the purchase contract:

  • If you have selected a payment method other than prepayment, direct debit or cash on delivery, we will pass on the necessary payment data to a payment service provider commissioned by us.
  • We pass ondetails of your delivery address to a logistics company commissioned by us for the purpose of processing the purchase contract. To ensure that the goods are delivered according to your wishes, we may transmit your telephone number to the logistics company commissioned by us in the case of international and express shipments. The logistics company may contact you in advance of the delivery to coordinate details of the delivery with you. The data will be transmitted solely for this purpose and deleted after delivery.

Your delivery address and email address will also be stored and processed in the PAQATO shipping analysis system of the company PAQATO GmbH (Johann-Krane-Weg 6, 48149 Münster, Germany) in order to be able to deliver the goods faster and without errors and to ensure smooth communication in this regard (legitimate interest pursuant to Art. 6 para. 1 lit. f. DSGVO ).

3.2.2 Identity, creditworthiness and transmission to credit agencies

Where necessary, we verify your identity by using information from service providers. The legal basis for this is Article 6 (1) (b) and (f) DSGVO. The authorization for this results from the protection of your identity and the prevention of fraud attempts at our expense. The circumstance and the result of our inquiry will be added to your customer account for the duration of the contractual relationship.

I hereby consent to the verification of my creditworthiness by HiFi & Foto Koch GmbH. I am aware that the check is carried out at the beginning of the order process and that I can revoke my consent at any time.

By declaration to the address given under Contact or in 2. you can revoke your consent at any time with effect for the future. The revocation of consent does not affect the lawfulness of the personal data processed until the revocation. If you do not want to give the above consent, please give us before you initiate the completion of your purchase an appropriate notice. In this case, however, we can only offer you payment methods that are not associated with a credit risk for HiFi & Foto Koch GmbH. The circumstance and the result of our inquiry will be saved to your customer account for the duration of the contractual relationship.

If you have already made a purchase from us, the data we have stored about you may be supplemented by so-called score values. Scoring is the creation of a forecast of future events based on information collected and past experience. On the basis of the data stored about you, an assignment is made to statistical groups of people who have had similar entries in the past. The underlying procedure used is a well-founded mathematical-statistical method for forecasting risk probabilities that has been tried and tested in practice for a long time.

In the event of a delay in payment, we transmit the necessary data to a company commissioned to enforce the claim if the other legal requirements are met. The legal bases for this are both Article 6(1)(b) and Article 6(1)(f) DSGVO. The assertion of a contractual claim is considered a legitimate interest within the meaning of the second-mentioned provision. We also transmit information about the delay in payment or a possible bad debt to credit agencies cooperating with us if the other legal requirements are met. The legal basis for this is Article 6 (1) (f) DSGVO. The legitimate interest required hereunder results from our interest as well as the interest of third parties in reducing contractual risks for future contracts.

3.3. data processing for advertising purposes

3.3.1 Advertising purposes of HiFi & Foto Koch GmbH

Insofar as you have concluded a contract with us, we manage you as an existing customer. In this case, we process your postal contact data outside of the existence of a specific consent in order to send you information about new products and services in this way.

3.3.2 Interest-based advertising

To ensure that you only receive information that is of supposed interest to you, we categorize and add further information to your customer profile. Statistical information as well as information about you (e.g. basic data of your customer profile) is used for this purpose. The aim is to send you advertising that is geared solely to your actual or perceived needs and accordingly not to bother you with useless advertising.

The legal basis for the aforementioned processing is in each case Article 6(1)(f) DSGVO. The processing of existing customer data in this way for our own advertising purposes or for the advertising purposes of third parties is to be regarded as a legitimate interest.

3.3.3 Right of objection

You may object to data processing for the aforementioned purposes at any time, free of charge, separately for the respective communication channel and with effect for the future. For this purpose, it is sufficient to send an e-mail or a postal letter to the contact data mentioned under 2.

If you object, the contact address concerned will be blocked for further data processing for advertising purposes. We would like to point out that in exceptional cases, advertising material may still be sent temporarily after receipt of your objection. This is technically due to the necessary lead time of advertisements and does not mean that we will not implement your objection. Thank you for your understanding.

3.3.4 Newsletter dispatch

On our website we offer you the possibility to register for our newsletter. In order to ensure that no mistakes have been made when entering the e-mail address, we use the so-called double opt-in procedure: After you have entered your e-mail address in the registration field, we will send you a confirmation link. Only when you click on this confirmation link will your e-mail address be added to our distribution list. You can revoke your consent at any time with effect for the future. To do so, simply click on the "Unsubscribe from newsletter" link in each newsletter. Alternatively, you can send an email to the email address given under 2.

For the dispatch we currently use the software of GetResponse (Sp. z o.o., Arkonska 6/A3 80-387 Gdansk, Poland). In order to ensure a smooth dispatch and personalized content as well as to carry out a success control, relevant data is passed on to GetResponse for this purpose. In addition to the e-mail address, this may include information from your customer account and from your usage and purchasing behavior. In addition, further data is collected pseudonymously, such as retrieval times, IP addresses, end devices and browsers, etc. For statistical purposes, we and GetResponse evaluate various actions, e.g. which links are clicked in the newsletter, which articles were sold, etc.. Web beacons and/or tracking pixels are used for the evaluation. The targeting measures listed and used by us and GetResponse are carried out on the basis of Article 6 (1) DSGVO. In this regard, GetResponse is a very secure partner that is contractually bound to the highest data protection standards. Further information on GetResponse's data protection can be found at A change of provider is not excluded in the future, but is not planned at the moment. In the event of a change of provider, data usage rights will be transferred to the new software provider, who will maintain at least the same high standards.

3.4 Online presence and website optimization

3.4.1 Cookies - General Information

We use so-called cookies on our website on the basis of Article 6(1)(f) DSGVO. Our interest in optimizing our website is thereby to be regarded as legitimate within the meaning of the aforementioned provision. Cookies are small files that are automatically created by your browser and stored on your end device (laptop, tablet, smartphone or similar) when you visit our site. Cookies do not cause any damage to your end device, do not contain viruses, Trojans or other malware. In the cookie, information is stored that arises in each case in connection with the specific end device used. This does not mean, however, that we gain direct knowledge of your identity.

The use of cookies serves on the one hand to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognize whether you have already logged into your customer account. These are automatically deleted after you leave our site.

In addition, we also use temporary cookies for the purpose of user-friendliness, which are stored on your end device for a certain fixed period of time. If you visit our site again to use our services, it is automatically recognized that you have already been with us and which entries and settings you have made so that you do not have to enter them again.
If you have a customer account with HiFi & Foto Koch GmbH and are logged in, the information stored in cookies will be added to your customer account.

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, the complete deactivation of cookies may mean that you cannot use all the functions of our website. The storage period of cookies depends on their purpose and is not the same for all.

3.4.2 Google Analytics and Google Tag Manager

For the purpose of demand-oriented design and ongoing optimization of our pages, we use Google Analytics and Google Tag Manager, web analytics services of Google Inc ("Google"), on the basis of Article 6(1)(f) DSGVO.
In this context, pseudonymized usage profiles are created and cookies are used. The information generated by the cookie about your use of this website such as

  • Browser type/version,
  • operating system used,
  • Referrer URL (the previously visited page),
  • Host name of the accessing computer (IP address – anonymized, see next paragraph),
  • Time of the server request,

are transmitted to a Google server in the USA and stored there (see also 4). The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website and internet use for the purposes of market research and demand-oriented design of these web pages. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf. In no case will your IP address be merged with other data from Google. The IP addresses are anonymized so that an assignment is not possible (so-called IP masking).

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing this browser add-on. As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent the collection by Google Analytics by clicking on this link. An opt-out cookie will be set, which prevents the future collection of your data when visiting this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again. For more information on data protection in connection with Google Analytics, please visit the Google Analytics website.

3.4.3 Targeting

The targeting measures listed below and used by us are carried out on the basis of Article 6(1)(f) DSGVO. By means of the targeting measures used, we want to ensure that you are only shown advertising on your end devices that is oriented to your actual or presumed interests. It is in your interest as well as ours not to bother you with advertisements that are not of interest to you. Onsite targeting

On our website, information is collected and evaluated using cookies to optimize advertising. For this purpose, we use the services of Episerver AB (Regeringsgatan 67, Box 7007, 103 86 Stockholm, Sweden -- formerly Peerius GmbH, Berlin). This information contains, for example, details of which of our products you were interested in. The collection and analysis is exclusively pseudonymous and does not allow us to identify you. In particular, the information is not merged with personal data about you. Based on the information, we can show you offers on our site that are specifically geared to your interests, as these result from your previous user behavior. The session-based cookie is automatically deleted after 2 hours. The user-based cookie has no limited validity. Re-targeting

We also use re-targeting technologies from Criteo SA (32 Rue Blanche, 75009 Paris, France). This enables us to make our online offer more interesting and tailored to you. For this purpose, a cookie is set with which interest data is collected using pseudonyms. Based on this information, you will be shown interest-related advertisements about our offers on our partners' websites. No directly personal data is stored and no usage profiles are merged with personal data about you. The cookie is stored for a period of 13 months and then automatically deleted.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website, as well as the processing of this data by Criteo SA, by following the instructions under "User's choices" on this website.

For more information on data protection in connection with Criteo, please visit Criteo's website. Affiliates

We work with advertising partners to make the online offer on our site even more interesting for you. For this purpose, cookies are also set by our advertising partners when you visit our site (so-called third-party cookies). In the cookies of our advertising partners, information is also stored using pseudonyms about your user behavior and your interests when visiting our site. In some cases, information is also collected that was obtained on other sites before you visited our site. Based on this information, interest-related advertisements from our advertising partners are displayed to you. No personal data is stored and no usage profiles are merged with personal data about you. The cookie is stored for a period of 60 days and then automatically deleted. You can prevent the interest-based advertising of our advertising partners by making the appropriate cookie setting in your browser (see also 3.4.1). Video plugin

We work with a service provider, DemoUp GmbH (Hardenbergerstr. 32, 10623 Berlin), which automatically assigns videos to articles offered and transmits them to you when you access the page. Our goal is to make the online offer on our site more interesting for you. For this purpose, your IP address is collected by the service provider. This is necessary to ensure the functionality of the service. In no case will your IP address be merged with other data of the service provider. The IP address is not stored long-term and is only used for short-term video delivery. Also, no usage profiles are merged with personal data about you. Search

We work with a service provider, DemoUp GmbH (Hardenbergerstr. 32, 10623 Berlin), which automatically assigns videos to articles offered and transmits them to you when you access the page. Our goal is to make the online offer on our site more interesting for you. For this purpose, your IP address is collected by the service provider. This is necessary to ensure the functionality of the service. In no case will your IP address be merged with other data of the service provider. The IP address is not stored long-term and is only used for short-term video delivery. Also, no usage profiles are merged with personal data about you. Option to object / opt-out

You can prevent the targeting technologies explained by making the appropriate cookie setting in your browser (see also 3.4.1). In addition, you have the option of deactivating preference-based advertising using the preference manager available here.

3.4.4 Social media plugins Facebook Website Custom Audiences and Facebook Conversion Pixel

Our website uses the "Website Custom Audiences" pixel from Facebook to advertise on the social network. When you visit our websites, the pixel establishes a direct connection between your browser and the Facebook server. If you are a Facebook user and did not delete the cookies before logging in there, Facebook can thereby assign the visit to our website to your user account. We can only select which segments of Facebook users (such as age, interests) should be displayed our advertising. In this process, no data records, in particular no e-mail addresses of our users – neither encrypted nor unencrypted - are transmitted to Facebook. For more information, please see Facebook's privacy policy at

Please click on the following link if you, as a Facebook user, do not wish to have data collected via Custom Audiences:

By calling up the Facebook Conversion Pixel from your browser, Facebook can subsequently recognize whether a Facebook ad was successful, e.g. led to an online purchase. We only receive statistical data from Facebook for this purpose without any reference to a specific person. This allows us to record the effectiveness of the Facebook ads for statistical and market research purposes. In particular, if you are logged into Facebook, we refer you to their privacy information

Please click on the following link if you as a Facebook user wish to revoke your consent to Conversion Pixel:
The operator of these services is Facebook Ireland Ltd, 4 Grand Canal Square Grand Canal Harbour Dublin 2, Ireland ("Facebook").

3.4.5 Chat/Video Chat Acquire

Through our website, you have the option of using chat or video chat functions by means of the "Acquire" tool. This is a service provided by Acquire Inc, 1067 Market Street, Suite 3005, San Francisco, CA 94103 ("Acquire").

Responsible for data processing by means of Acquire is exclusively
Brandfit Vertriebs GmbH, Kronprinzenstr. 5-7, 45128 Essen, Germany, phone: 0201 – 8399770
Mail:, Representative of the responsible person: Marcus Lerche.

You can reach the data protection officer of Brandfit Vertriebs GmbH as follows:
Björn Leineweber, Phone: 0201 – 890 66 123, Mail:
You can contact the aforementioned data protection officer directly at any time with all questions and suggestions regarding data protection in connection with the "Acquire" tool.

The required data is used to be able to establish contact and to ensure the usability of the chat and video function. This includes, among other things, the browser type and version used, the operating system used by the accessing system, the date and time of an access to the website, an abbreviated Internet protocol address (anonymized IP address) and the Internet service provider of the accessing system. Your data will of course be transmitted in encrypted form. You can decide yourself which additional data you provide within the chat / video chat. The processing of your data is basically carried out for the fulfillment of a contract or for the implementation of pre-contractual measures (Art. 6 (1) lit. b DSGVO) or based on your consent, insofar as no contractual relationship exists or is established (Art. 6 (1) lit. a DSGVO). In parts, the data may be used due to the legitimate interest in maintaining and improving the functionality of the tool "Acquire" (Art. 6 para.1 lit. f DSGVO). Insofar as the processing of your data is necessary for the conclusion or performance of the contract, the provision of your data is contractually required. Otherwise, the contractual services cannot be provided.

When using the (video) chat tool, data is also sent to Acquire and stored on servers there. Acquire collects, unless otherwise configured, information such as chat and messaging transcripts and browsing information. Automatic information such as related web browser, IP address, operating system, browser types, page view statistics, and the type of device used is also collected. The data is stored on servers in the USA. Acquire ensures compliance with the EU standard contractual clauses and thus processing in compliance with the requirements of the EU-DSGVO. Further information as well as Aquire's privacy policy can be found at: or Your data will not be stored beyond the use of the Acquire tool.

3.5. customer account

In order to provide you with the greatest possible convenience when shopping, we offer you the permanent storage of your personal data, open and completed orders and package deliveries in a password-protected customer account. After setting up a customer account, no new data entry is required. In addition, you can view the data stored about you in your customer account at any time.

If you order as a new customer, please provide us with the data listed under 3.2. In order to enable a secure processing of your order and a correct assignment of your payment transactions, we have to assign a customer number to your order. This customer number will be communicated to you with the order confirmation.

In order to provide you with the greatest possible convenience when shopping, we offer you the opportunity to view your stored data as well as open and completed orders and package deliveries in a password-protected customer account.

When you enter your customer number, you will be given an automatically generated password. You can change this password in the customer area. The password is used together with your e-mail address and/or customer number to access your customer account.

If you place a second order, you can order again as a new customer or log in to your customer account before placing the order. Clarifying, you do not have to order under the existing or already assigned customer number.

Please treat your personal access data confidentially and in particular do not make them accessible to unauthorized third parties. We cannot accept any liability for misused passwords, unless we are responsible for the misuse. Please note that even after leaving our website, you will automatically remain logged in for a short period of time, unless you actively log out.

3.6. contact form

In order to provide you with a convenient way to contact our service team, we provide you with a contact form. We enrich this contact form with data of your customer profile to make it as easy as possible for you to contact us. We can only retrieve this customer data if you have previously logged in with your email or customer number and your personal password (see 3.5). We cannot accept any liability for misuse of the contact form, unless we are responsible for the misuse.

3.7. photo contests

Several times per calendar year we organize photo contests where you may send in pictures to participate in the contest. These photo contests are organized by HiFi & Foto Koch GmbH or in cooperation with our partners. All persons over the age of 18 may participate. By sending in a picture you agree to the respective conditions of participation. The participant assures that he or she owns all rights to the submitted photo, that he or she has the unrestricted exploitation rights to all parts of the photo, that the photo is free of third-party rights, and that no personal rights are violated in the depiction of persons. If one or more persons are recognizably depicted in the photo, the persons concerned must agree to the photo being published. The participant will confirm the above in writing if requested. Should third parties nevertheless assert claims for infringement of their rights, the participant shall indemnify the organizer against all claims. The data submitted by the participants will be published in the event of publication of the photos as part of the photo competition (reporting on this, award ceremony, publication on the homepage, etc.) or, if necessary, passed on to participating third parties (for example, to newspaper editors). The participants expressly agree to this.

3.8. appointments

On our website you have the possibility to make appointments for an on-site or virtual or digital consultation. For this purpose, certain personal data is collected, including name, address, telephone number and email address. In order to enable our customers to make appointments as smoothly and conflict-free as possible, we integrate the appointment management software of eTermin (eTermin GmbH, Im Wiesengrund 8, 8304 Wallisellen, Switzerland). Personal data is only collected and processed by eTermin GmbH to the extent necessary within the scope of this appointment booking process. We process and store your personal data only as long as it is necessary for the fulfillment of our contractual and legal obligations. If the storage of personal data is no longer necessary for the fulfillment of these obligations, it will be deleted, unless there are legal retention obligations.

4. Recipients outside the EU

With the exception of the processing described under 3.4.2 and 3.4.3, we do not pass on your data to recipients based outside the European Union or the European Economic Area. The processing operations described under 3.4.2 and 3.4.3 result in a transfer of data to the servers of the providers of tracking or targeting technologies commissioned by us. These servers are located in the USA. The data transfer takes place in accordance with the principles of the so-called Privacy Shield and on the basis of so-called standard contractual clauses of the EU Commission.

5. Your rights

5.1. overview

In addition to the right to revoke your consent given to us, you are entitled to the following further rights if the respective legal requirements are met:

  • Right to information about your personal data stored by us in accordance with Art. 15 DSGVO,
  • Right to correct incorrect data or to complete correct data according to Art. 16 DSGVO,
  • Right to have your data stored by us deleted according to Art. 17 DSGVO,
  • Right to restrict the processing of your data according to Art. 18 DSGVO,
  • Right to data portability according to Art. 20 DSGVO.

5.2. right of objection

Under the conditions of Art. 21 (1) DSGVO, data processing may be objected to on grounds relating to the particular situation of the data subject.

The above general right to object applies to all processing purposes described in this Privacy Notice, which are processed on the basis of Article 6(1)(f) DSGVO. Unlike the specific right of objection directed at data processing for advertising purposes (compare 3.3.4 above), we are only obliged under the GDPR to implement such a general objection if you provide us with reasons of overriding importance for doing so (e.g. a possible risk to life or health). In addition, you have the option of contacting our data protection officer (See contact in 2.) or the supervisory authority responsible for HiFi & Foto Koch GmbH or to the supervisory authority responsible for the data protection.

6. Data security

All data transmitted by you personally, including your payment data, are transmitted using the generally accepted and secure standard TLS (Transport Layer Security), a technical advancement of SSL (Secure Socket Layer). TLS is a secure and proven standard that is also used, for example, in online banking. You can recognize a secure TSL connection, among other things, by the appended s at the http (i.e. https://...) in the address bar of your browser or by the lock symbol in the lower area of your browser.

We also use appropriate technical and organizational security measures to protect your personal data stored by us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved and reviewed in line with technological developments.

Seminars & Workshops

The seminar terms and conditions apply only to the seminars and workshops within the framework of the "Foto Koch Akademie".

  • Registration: Registration for a seminar or workshop takes place via purchase in the retail store or via the ordering process on the Internet.
  • Withdrawal/Cancellation: The participant can withdraw from the registration up to 7 days before the respective seminar/workshop and will be refunded his/her money. The date of receipt of the cancellation notice is decisive. If a cancellation is made within a shorter period of time, the full amount for the seminar/workshop will be due, the same applies if the participant does not show up on the day of the event.
  • Cancellation of seminars/workshops: The organizer is entitled to cancel dates for important reasons - especially in case of illness of seminar leaders. Participants will be informed of this by telephone and an alternative date will be offered if available. Upon request, the participant will be rescheduled to this date or will receive a refund of his participation fee. Any further compensation is excluded.
  • Liability: Participation in the seminars/workshops is at the participant's own risk. It is expressly stated that the organizer is exempt from any claims in case of accidents or property damage during or on the way to or from the seminars. Also no liability can be assumed for equipment or wardrobe.
  • Use and rights to the image: Commercial use of the photographs taken at the Foto Koch Academy is excluded. They may be used purely for private purposes or within the framework of the academy.

Environmental protection

  • Batteries do not belong in household waste.
  • As a consumer, you are legally obliged to return used batteries. This also applies to batteries and rechargeable batteries installed in devices.
  • You can return your old batteries to the public collection points in your community or wherever batteries are sold.
  • Of course, you can also return the batteries available from us or batteries from devices sold by us after use to the following address:
    Schadowstr. 60-62
    40212 Düsseldorf, GermanyDeutschland
  • Batteries containing harmful substances are marked with these signs:
    • Pb = battery contains lead
    • Cd = battery contains cadmium
    • Hg = battery contains mercury
  • Old electrical appliances do not belong in household waste.
  • Since March 24, 2006, old electrical appliances may not be disposed of with household waste. The regulation applies to all electronic and electrical devices, from electric toothbrushes to home tanning beds, from washing machines to digital cameras, no matter how old. Illuminants, fluorescent tubes and energy-saving lamps are also included. The devices are taken back free of charge by cities and municipalities. They take them back at collection points or even offer to pick them up. As a rule, existing collection systems (e.g. recycling centers, bulky waste collection) are used.

Dispute resolution

  • The European Commission provides a platform for online dispute resolution (OS), which you can find here Consumers have the option to use this platform for the settlement of their disputes.

  • We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.



    Schadowstrasse 60/62
    40212 Düsseldorf

  • Phone order service: 0049 211 / 17 88 00
    We are here for you:
    Mon-Fri: 8:30 a.m. to 6:00 p.m

  • Fax order service and inquiries: 0049 211 / 17 88 01 10

  • E-mail:

  • Bank details:

    Commerzbank AG, Düsseldorf
    Account: 411100102 (BLZ 30040000)
    IBAN Code: DE 32 3004 0000 0411 1001 02
  • Sales tax identification number: DE 811336501

  • Local court Düsseldorf HRB-Nr. 15000
    Managing Director: Thomas Görner
    Place of performance and jurisdiction is Düsseldorf

    • © Copyright

  • For the entire web design, all graphics, respectively each layout and any text the copyright © 1999-2024 lies with HIFI & FOTO KOCH GmbH.
    All other trademarks, product brands and company names or logos cited on these web pages are the sole property of their respective owners. For the complete programming of the pages and the development of the database the copyright © 1999-2024 is held by HIFI & FOTO KOCH GmbH.

Status 08.03.2021

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